ONLINE COMPLAINT MANAGEMENT SYSTEM

osman, nasr and enayat, ali (2015) ONLINE COMPLAINT MANAGEMENT SYSTEM. International Journal of Innovative Science, Engineering & Technology. ISSN 2348 – 7968

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Abstract

Online Complaint Management System provides an online way of solving the problems faced by the public by saving time and eradicate corruption. The objective of the complaints management system is to make complaints easier to coordinate, monitor, track and resolve, and to provide company with an effective tool to identify and target problem areas, monitor complaints handling performance and make business improvements. Online Complaint Management is a management technique for assessing, analyzing and responding to customer complaints. Complaints management software is used to record resolve and respond to customer complaints, requests as well as facilitate any other feedback.

Item Type: Article
Subjects: Administrative Information Systems
Divisions: College of Administrative and Financial Sciences - Abha > Administrative Information Systems
Depositing User: mr Osman Ali
Date Deposited: 14 Nov 2015 07:27
Last Modified: 14 Nov 2015 07:27
URI: http://eprints.kku.edu.sa/id/eprint/116

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