ONLINE COMPLAINT MANAGEMENT SYSTEM

Nasr, Osman and Alkhider, Enayat (2015) ONLINE COMPLAINT MANAGEMENT SYSTEM. International Journal of Innovative Science, Engineering & Technology. ISSN 2348 – 7968

[img]
Preview
PDF (ONLINE COMPLAINT MANAGEMENT SYSTEM)
Paper%20of%20online%20complaint.pdf

Download (322kB) | Preview

Abstract

Online Complaint Management System provides an online way of solving the problems faced by the public by saving time and eradicate corruption. The objective of the complaints management system is to make complaints easier to coordinate, monitor, track and resolve, and to provide company with an effective tool to identify and target problem areas, monitor complaints handling performance and make business improvements. Online Complaint Management is a management technique for assessing, analyzing and responding to customer complaints. Complaints management software is used to record resolve and respond to customer complaints, requests as well as facilitate any other feedback.

Item Type: Article
Subjects: Computer
Divisions: Female College of Sciences and Arts - Khamis Mushyait > Information Systems
Depositing User: enayat taha
Date Deposited: 13 Nov 2017 17:01
Last Modified: 13 Nov 2017 17:01
URI: http://eprints.kku.edu.sa/id/eprint/1668

Actions (login required)

View Item View Item