LEAN MANUFACTURING IN MEASURING CUSTOMER EXPECTATIONS AT AN AIRPORT

ABDUL KHADAR, SHAIK DAWOOD and AHMED, RIAZ and KARTHIKEYAN, KARTHIKEYAN (2014) LEAN MANUFACTURING IN MEASURING CUSTOMER EXPECTATIONS AT AN AIRPORT. LEAN MANUFACTURING IN MEASURING CUSTOMER EXPECTATIONS AT AN AIRPORT, 6 (9). pp. 8380-8383. ISSN 0975-833X

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Official URL: https://www.researchgate.net/publication/310544097...

Abstract|ملخص البحث

The objective of this study is to apply the concept of lean manufacturing and find out the different approaches to measure customer expectations. The lean concept is applied for reducing waiting time of passengers at various sec delay time and enhance customer satisfaction. During the Flight travel the checkpoint wait times for airport passengers were becoming excessive. They were particularly concerned that indicated wait times could reach three hours during the peak summer travel period, if the screening process was not improved. An experimental approach was done to identify the methods to minimize the check point delays and to create an improvem reviewed and the importance of services, new approaches for development as well as the role of lean manufacturing is discussed. The literature is used to build up experiences of passengers at various airports, waiting time, which is tested to find out most important service quality attributes for the customers based on the data. A Value Stream Mapping is done. A Questionnaire survey is chosen as a primary method of data collection. The target group includes yo about to complete university education

Item Type|تصنيف النتاج العلمي: Article| منشور علمي
Subjects | مجال موضوع النشر: Industrial Engineering
Divisions | الكلية: College Of Engineering > Industrial Engineering
Depositing User: SHAIK KHADAR
Date Deposited: 12 Feb 2018 09:47
Last Modified: 12 Feb 2018 09:47
URI: http://eprints.kku.edu.sa/id/eprint/3210

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